नागरिक चार्टर

1.                 fotu ,oa fe”ku

       vkbZvkbZ,Qlh,y dk fotu%

 

^^Hkkjr esa fo”o Lrjh; cqfu;knh <kaps dks izksRlkgu ,oa fodkl djus ds fy, uoksUes’kh foÙkiks’k.k lkèku miyCèk djkuk^^

 

vkbZvkbZ,Qlh,y dk fe”ku% 

^^foÙkiks’k.k ds volajpuk {ks= esa csgrj izFkkvksa dks viukuk ,oa cqfu;knh <kaps ds fodkl dks lqfo/kktud cukus esa ^ewy xq.k dk fodkl djukA** ,d is”ksoj rjhds esa lsok,a iznku djus ,oa lHkh i.k/kkjdksa dh larqf’V ds vuqlkj layXu deZpkfj;ksa ds ny dk fodkl djukA^^

 

2.                 vkbZvkbZ,Qlh,y dk O;olk;

 

vkbZvkbZ,Qlh,y ,lvkbZ,QVhvkbZ ds fn”kk funsZ”kksa ds vuqlkj cSadksa ,oa foÙkh; laLFkkuksa ds la?k esa vxz.kh cSadksa ds lkFk Hkkxhnkjh djrs gq, lM+d] canjxkg] gokbZvM~Ms] fctyh {ks= bR;kfn tSls cqfu;knh <kaps ds fufnZ’V {ks=ksa dh ifj;kstukvksa dks foÙkh; lgk;rk miyCèk djkrk gSA ¼lanHkZ ds fy, d`I;k osclkbV www.iifcl.org nsa[ksa½

 

3.                 pkVZj dk vuqiz;ksx

              

      vLohdj.k% 

;g vfèkdkj ,oa nkf;Ro iSnk djus dk dkuwuh nLrkost ugha gSA ;g ukxfjd ?kks’k.kki= ¼flVhtu pkVZj½ Lo;a ds }kjk u dsoy u;s dkuwuh vfèkdkj rS;kj djrk gS cfYd fuf”pr rkSj ij ekStwnk vf/kdkjksa dks ykxw djus esa Hkh lgk;rk djrk gSA

 

;g ukxfjd ?kks’k.kki= uhps lwphc) lHkh mRiknksa ,oa lsokvksa ij ykxw gksrk gS pkgs os vkbZvkbZ,Qlh,y vFkok vkbZvkbZ,Qlh,y dh vksj ls dk;Z djus okyh bldh lgk;d daiuh@lEc) daiuh gksA

 

dsokbZlh@,,e,y vuqikyu% 

foÙkh; lsok,a miyCèk djrs le; fu;ked@lkafof/kd vis{kkvksa ds vuqikyu ds mn~ns”; ls gesa vius xzkgd dks tkfu, ¼dsokbZlh½ ekunaMksa] èku “kks/ku fuokjd ¼,,e,y½ fn”kk funsZ”kksa dk ikyu djuk gksxk ,oa igpku ds ckjs esa Lo;a dks larq’V djuk gksxkA xzkgdksa dks v|ru ,oa lR;kiu gsrq vkbZvkbZ,Qlh,y dh vis{kkvksa ds vuqlkj izLrqr djus dh vof/k ds Hkhrj okafNr nLrkost miyCèk djkuk gksxkA

 

mRikn% 

·          tu futh Hkkxhnkjh ¼ihihih½ dks vfèkHkkoh izkFkfedrk nsus ds lkFk fl¶Vh ¼bafM;k baÝkLVªDpj Qkbusal daiuh fyfeVsM uked fo”ks’k iz;kstu ekè;e laLFkk ds ekè;e ls O;kogkfjd <kapkxr ifj;kstukvksa ds foÙk iks’k.k gsrq ;kstuk½ ds vuqlkj okf.kfT;d :i ls O;kogkfjd <kapkxr ifj;kstukvksa dks nh?kZdkfyd foÙkiks’k.k dh lgk;rk] 

·          fl¶Vh eas mfYyf[kr fofHkUu ;kstukvksa ds ek/;e ls foÙkiks’k.k miyCèk djk;k tkrk gS ftudk fooj.k www.iifcl.org esa miyCèk gSA foÙk iks’k.k dh ;kstuk,a uhps Hkh lwphc) gSaa%

o   izR;{k _.k

o   iqufoZÙk ;kstuk

o   VsdvkmV foÙk

o   _.k laoèkZu & izk;ksfxd ;kstuk

·          izLrko vxz.kh cSad@flafMdsV vFkok vkSj@vFkok cSad@laLFkkuksa ds ewY;kadu ds ekè;e ls izkIr fd, tkrs gSaA 

·          iwjh tkudkjh izkIr gksus ds i”pkr fl¶Vh ds vuqlkj izLrkoksa dh tkap dh tkrh gS ,oa 15 O;kolkf;d fnuksa ds Hkhrj izLrkoksa ds ifj.kke dh lwpuk nh tk,xhA 

·          vxz.kh cSad }kjk tkjh _.k laiqf’Vdj.k uksfVl ds vuqlkj laforj.k fd;k tkrk gSA

 

_.k ,oa vfxze% 

_.kksa ds ewY; fu/kkZj.k ,oa xSj ewY; fu/kkZj.k ds u;e o “krsZa

 _.kksa ds ewY; fu/kkZj.k ,oa xSj ewY; fu/kkZj.k ds lHkh fu;e o “krksZa esa fu;ked fn”kk funsZ”kksa dk l[rh ls vuqikyu fd;k tk,xk ,oa O;fDrxr vFkok oxZ ds rkSj ij lacaf/kr m/kkjdrkZvksa ls tqM+s tksf[ke ,oa jsfVax dks lgh <ax ls fy;k tk,xkA

 

4.                 xzkgdksa ls gekjh izeq[k izfrc)rk,a           

·          ge ;g opu nsrs gSa fd ge xzkgdksa ds lkFk gekjs lHkh ysu&nsuksa esa f”k’Vrk] fu’i{k ,oa ;Fkksfpr dk;Z djsaxs; 

·          ge iss”k lsokvksa ds fy, ,oa viukbZ x;h izfØ;k ,oa izFkkvksa esa pkVZj esa izfrc)rkvksa ,oa ekudksa dh vko”;drkvksa dh iwfrZ djsaxs; 

·          ge lqfuf”pr djsaxs fd xzkgdksa ds lkFk ysu&nsu bZekunkjh ,oa ikjnf”kZrk ds uSfrd fl)karksa ij vk/kkfjr gks; 

·          ge lqfuf”pr djsaxs fd vkidks gekjs mRiknksa ,oa lsokvksa ds ckjs esa Li’V tkudkjh nh tk, ;

·          ge lqfuf”pr djrs gSa fd xzkgdksa ds MsVk dh futrk ,oa xksiuh;rk cuh jgs ; 

·          ge vius osclkbV www.iifcl.org esa Mkyrs gq,] xzkgdksa dks bldh izfrfyfi miyCèk djkrs gq, vius ukxfjd ?kks’k.kk i= dk izpkj djsaxs ,oa lqfuf”pr djsaxs fd bls O;ogkj esa ykus esa gekjs deZpkjhx.k izf”kf{kr gksaA 

·       ge xzkgdksa dks vkbZvkbZ,Qlh,y dh vius xzkgdksa ls izfrc)rk,a esa fu/kkZfjr ekudksa ds vuqlkj lsok,a miyCèk djk,axsA 

·          geus vius dk;kZy; ifjlkj esa f”kdk;r iaftdk@izi= ,oa@lq>ko isVh miyCèk djkbZ gSA 

·      xzkgd dh f”kdk;r@ifjoknksa dk fuokj.k djus okys iz”kklfud vf/kdkjh ds lkFk gh uksMy vf/kdkjh dk irk gekjh osclkbV ij iznf”kZr fd;k tkrk gSA

 

5.                  gekjh vius xzkgdksa ls vis{kk

 

·          lHkh Hkqxrku bZ&Hkqxrku ls dh tk,A 

·          vius xzkgd dks tkfu, ¼dsokbZlh½ ekuanMksa ,oa èku “kks/ku fuokjd ¼,,e,y½ fn”kk funsZ”kksa dh vis{kkvksa dh iwfrZ djus esa gekjh lgk;rk djsaA 

·          xzkgd ds nkf;Ro & vkbZvkbZ,Qlh,y ds _.k dk leqfpr mi;ksx ,oa le; ij iquHkqZxrkuA 

·          xzkgd lsok esa deh ls lacaf/kr f”kdk;r dh lwpuk  ;Fkksfpr le; esa ns ijarq ;g izklafxr nLrkost ds lja{k.k dh fuèkkZfjr vofèk ds Hkhrj gksA 

·          gekjh lsokvksa ij cgqewY; izfrØ;k nsa rkfd ge viuh lsokvksa esa lq/kkj ykus esa l{ke gksaA

 

6.                 xzkgd dks izcksèku 

vkbZvkbZ,Qlh,y fofHkUu “kqYdksa@lsok izHkkjksa ,oa tqekZus yxkus esa xzkgd ds lkFk iwjh ikjf”kZrk lqfuf”pr djsxkA

 

7.                 vkpkj lafgrk 

·          is”ksoj rjhds esa dq”ky ,oa foueziw.kZ lsok,a miyCèk djkukA 

·          èkeZ] tkfr] fyax oa”k vFkok buesa ls fdlh ds vk/kkj ij dksbZ HksnHkko u djukA 

·          _.k mRiknksa ds foKkiu ,oa foi.ku esa fu’i{k ,oa bZekunkj gksukA 

·          laxBu ds Hkhrj f”kdk;r fuokj.k izdks’B dh LFkkiuk djds xzkgdksa ds fdlh Hkh izdkj ds fookn vFkok erHksn lqy>kus esa ln~Hkkouk dk ifjp; nsukA 

·          lHkh fu;ked vis{kkvksa dk ln~Hkkouk ls vuqikyu djukA

 

8.                 vkbZvkbZ,Qlh,y esa f”kdk;r fuokj.k iz.kkyh ¼thvkj,l½ 

ge vkidh larqf’V ds fy, vkidh lsok gsrq izfrc) gSaA gkykafd D;k vki eglwl djrs gSa fd gekjh lsokvksa esa lq/kkj dh vko”;drk gS ,oa D;k vki viuh izfrfØ;k@f”kdk;r ntZ djkuk pkgrs gSaA ge vkids cgqewY; lq>koksa ,oa izfrfØ;kvksa dk Lokxr djrs gSaA gekjk iz;kl gksxk fd vkidh leL;k dk lek/kku gks ,oa vki larq’V gksaA

 

vkbZvkbZ,Qlh,y dh lgk;d daifu;ksa ,oa lg;ksxh daifu;ksa ds ukxfjd ?kks’k.kki= gsrq d`i;k mudh fuEufyf[kr lacaf/kr osclkbVksa dks ns[ksaA

 

vkbZvkbZ,Qlh,y izkstsDV~l fy- ¼vkbZih,y½%

                                                laidZ lw=%         Jh nhid pVthZ ¼lhbZvks½

osclkbV%                       www.iifclprojects.com

laidZ lwpuk%               vkbZvkbZ,Qlh,y izkstsDV~l fy-

r`rh; ry]

vacknhi Hkou]

dLrwjck xka/kh ekxZ
ubZ fnYyh^110001
nwjHkk’k% 91-11- 23445100
bZesy%  contact@iifclprojects.com

vkbZvkbZ,Qlh ¼;wds½ fy-%

                                                laidZ lw=%         Jh ,l- d`’.kuu ¼izca/k funs”kd½

osclkbV%                       www.iifc.org.uk

laidZ lwpuk%                 csdsV gkml] 36 vksYM T;wjh]
yanu bZlh2vkj 8MhMh

;wds
nwjHkk’k% +44-20-34407520;77768950; 76006564
QSDl% +44-20-34407525; 77768958

bZesy%md@iifc.org.uk

 

vkWuykbu f”kdk;r fuokj.k iz.kkyh&

vkbZvkbZ,Qlh,y viuh osclkbV ij f”kdk;r ds vkWuykbu iathdj.k miyC/k djk,xkA gkykafd vuke f”kdk;rksa ij fopkj ugha fd;k tk,xkA ;g vkWuykbu f”kdk;r iz.kkyh xzkgdksa dks f”kdk;r ds vfHkys[k ¼fjdkMZ½ j[kus] f”kdk;r ij utj j[kus ,oa vkbZvkbZ,Qlh,y ls izR;qÙkj izkIr djus dh igqp Hkh iznku djsxhA 

 

vkbZvkbZ,Qlh,y ds fofHkUu ckaMksa ds b”;w esa fuos”k ls lacaf/kr fdlh Hkh f”kdk;r gsrq 

fuos”kdksa dks lwfpr fd;k tkrk gS fd b”;w ls lacaf/kr jftLVªkj ls laidZ djsa ftldk fooj.k gekjh osclkbV ij miyCèk gS ,oa uhps Hkh fn;k x;k gS% 

 

1.      dkohZ daI;qVj”ks;j izk- fy-

laidZ lw=% Jh lqthr dqekj eSrh

 

laidZ lwpuk%

dkohZ lsysfu;e] Vkoj ch]

IykWV 31&32] xkphcksoyh]

Qkbusafl;y fMfLVªd] ukudjexqM+k

gSnjkckn&500032

nwjHkk’k% +91 04067161588

bZesy% sujitkumar.maity@karvy.com

 

2.      ”ks;jizks lfoZlst ¼bafM;k½ izk- fy- 

laidZ lw=% Jh jkts”k tk/ko 

laidZ lwpuk%

13@,ch] f}rh; ry] lafgrk os;jgkmflax dkaiySDl
lkdhukdk VsyhQksu ,DlpSat ysu]
fudV vaèksjh&dqykZ jksM+] lkdhukdk
vaèksjh ¼iwoZ½] eqacbZ&400072

nwjHkk’k%022 67720354 / 67720386
QSDl %022 28508927

bZesy% rajeshj@shareproservices.com

 

vlarks’ktud lek/kkuksa dh fLFkfr esa fuos”kdksa ls vuqjks/k gS fd os fuEufyf[kr vuqikyu vf/kdkjh ls laidZ djsa tks 7 O;kolkf;d fnuksa ds Hkhrj f”kdk;rksa dk fuokj.k djsaxs%

 

lqJh% eatjh feJk ¼lgk;d egkizca/kd ,oa daiuh lsØsVjh½ 

bZesy% complianceofficer.infrabond@iifcl.org

            

 [k½ vU; f”kdk;rsa

 

            f”kdk;r fuokj.k vf/kdkjh%                   Jh तारिक अंजुम

¼ lgk;d egkizca/kd ½

                                                                                                           

            f”kdk;r dks 3 O;kolkf;d fnuksa ds Hkhrj Lohdkj fd;k tk,xkA 

7 O;kolkf;d fnuksa ds Hkhrj f”kdk;rksa ds fuokj.k u gks ikus dh fLFkfr esa fuos”kd fuEufyf[kr ls laidZ dj ldrs gSaA            

  

uksMy vf/kdkjh                         डॉ. श्याम शरण गर्ग, महाप्रबंधक

8वीं मंजिल, हिंदुस्तान टाइम्स बिल्डिंग
18 & 20, कस्तूरबा गांधी मार्ग  
नई दिल्ली-110001
 

bZesy%                                        grievancefeedback@iifcl.org

nwjHkk’k%                                      91-11- 23708263,23708264

 

ge vkidh ifjoknksa@f”kdk;rksa dk ;Fkk”kh?kz lek/kku djus dk iz;kl djsaxsA 

mijksDr ra=@psuyksa ds i”pkr ;fn xzkgd vHkh Hkh larq’V ugha gS rks og cmd@iifcl.org ij vkbZvkbZ,Qlh,y ds vè;{k ,oa izca/ku funs”kd dks fy[k ldrk gSA

 

xzkgd yksd f”kdk;r funs”kky; ¼Mhihth½] iz”kklfud lq/kkj ,oa yksd f”kdk;r foHkkx] Hkkjr ljdkj }kjk fodflr dsUnzhd`r yksd f”kdk;r ,oa fuxjkuh iz.kkyh ¼lhihthvkj,,e,l½ ds osc vk/kkfjr iksVZy ds ek/;e ls Hkh viuh f”kdk;rsa ntZ dj ldrs gSaA

 

vuqyXud I % ckaM b”;w dk fooj.k

Ø-la-

izfrHkwfr dk uke

vkj ,aM Vh ,tsaV

1

8.70% vkbZvkbZ,Qlh,y 2016

”ks;jizks lfoZlst

2

8.82% vkbZvkbZ,Qlh,y 2022

”ks;jizks lfoZlst

3

9.35% vkbZvkbZ,Qlh,y 2023

”ks;jizks lfoZlst

4

8.68% vkbZvkbZ,Qlh,y 2023

”ks;jizks lfoZlst

5

8.10% vkbZvkbZ,Qlh,y 2024

”ks;jizks lfoZlst

6

7.90% vkbZvkbZ,Qlh,y 2024

”ks;jizks lfoZlst

7

8.12% vkbZvkbZ,Qlh,y 2024(J`a[kyk-VII)

”ks;jizks lfoZlst

8

8.12% vkbZvkbZ,Qlh,y 2024(J`a[kyk -VIII)

”ks;jizks lfoZlst

9

8.55% vkbZvkbZ,Qlh,y 2024(J`a[kyk -IX)

”ks;jizks lfoZlst

10

8.15% vkbZvkbZ,Qlh,y 2021 baÝk ckaM J`a[kyk  I

dkohZ daI;qVj”ks;j izk- fy-

11

8.15% vkbZvkbZ,Qlh,y 2021 baÝk ckaM J`a[kyk II

12

8.30% vkbZvkbZ,Qlh,y 2021 baÝk ckaM J`a[kyk III

13

8.30% vkbZvkbZ,Qlh,y 2021 baÝk ckaM J`a[kyk IV

14

9.41% vkbZvkbZ,Qlh,y 2037- J`a[kyk X- , ckaM

dkohZ daI;qVj”ks;j izk- fy-

15

9.36% vkbZvkbZ,Qlh,y 2042- J`a[kyk X- ch ckaM

16

7.20% vkbZvkbZ,Qlh,y 2022 dj eqDr ckaM futh LFkkuu J`a[kyk III-,

dkohZ daI;qVj”ks;j izk- fy-

17

7.38% vkbZvkbZ,Qlh,y 2027 dj eqDr ckaM futh LFkkuu J`a[kyk III-ch

18

7.41% vkbZvkbZ,Qlh,y 2032 dj eqDr ckaM futh LFkkuu J`a[kyk III-lh

19

7.21% vkbZvkbZ,Qlh,y 2022 dj eqDr ckaM futh LFkkuu J`a[kyk IV-,

dkohZ daI;qVj”ks;j izk- fy-

20

7.38% vkbZvkbZ,Qlh,y 2027 dj eqDr ckaM futh LFkkuu J`a[kyk IV-ch

21

7.41% vkbZvkbZ,Qlh,y 2032 dj eqDr ckaM futh LFkkuu J`a[kyk IV-lh

22

7.19/7.69% vkbZvkbZ,Qlh,y 2023 yksd dj eqDr ckaM Hkkx I J`a[kyk I

dkohZ daI;qVj”ks;j izk- fy-

23

7.36/7.86% vkbZvkbZ,Qlh,y 2028 yksd dj eqDr ckaM Hkkx I J`a[kyk II

24

7.40/7.90% vkbZvkbZ,Qlh,y 2033 yksd dj eqDr ckaM Hkkx I J`a[kyk III

25

6.86/7.36% vkbZvkbZ,Qlh,y 2023 yksd dj eqDr ckaM Hkkx II J`a[kyk I

dkohZ daI;qVj”ks;j izk- fy-

26

7.02/7.52% vkbZvkbZ,Qlh,y 2028 yksd dj eqDr ckaM Hkkx II J`a[kyk II

27

7.08/7.58% vkbZvkbZ,Qlh,y 2033 yksd dj eqDr ckaM Hkkx II J`a[kyk III

28

8.26% vkbZvkbZ,Qlh,y 2028 dj eqDr ckaM futh LFkkuu J`a[kyk V & ch

dkohZ daI;qVj”ks;j izk- fy-

29

8.19% vkbZvkbZ,Qlh,y 2033 dj eqDr ckaM futh LFkkuu J`a[kyk V & lh

30

8.01% vkbZvkbZ,Qlh,y 2023 dj eqDr ckaM futh LFkkuu J`a[kyk VI & ,

dkohZ daI;qVj”ks;j izk- fy-

31

8.46% vkbZvkbZ,Qlh,y 2028 dj eqDr ckaM futh LFkkuu J`a[kyk VI & ch

32

8.37% vkbZvkbZ,Qlh,y 2033 dj eqDr ckaM futh LFkkuu J`a[kyk VI & lh

33

8.11% vkbZvkbZ,Qlh,y 2032 dj eqDr ckaM futh LFkkuu J`a[kyk VII & ,

dkohZ daI;qVj”ks;j izk- fy-

34

8.48% vkbZvkbZ,Qlh,y 2032 dj eqDr ckaM futh LFkkuu J`a[kyk VII & ch

35

8.01% vkbZvkbZ,Qlh,y 2023 yksd dj eqDr ckaM 2013-14 Hkkx I J`a[kyk 1 ,

dkohZ daI;qVj”ks;j izk- fy-

36

8.26%/8.01% vkbZvkbZ,Qlh,y 2023 yksd dj eqDr ckaM 2013-14 Hkkx I J`a[kyk 1 ch

37

8.38% vkbZvkbZ,Qlh,y 2028 yksd dj eqDr ckaM 2013-14 Hkkx I J`a[kyk 2 ,

38

8.63%/8.38% vkbZvkbZ,Qlh,y 2028 yksd dj eqDr ckaM 2013-14 Hkkx I J`a[kyk 2 ch

39

8.50% vkbZvkbZ,Qlh,y 2033 yksd dj eqDr ckaM 2013-14 Hkkx I J`a[kyk 3 ,

40

8.75%/8.50% vkbZvkbZ,Qlh,y 2033 yksd dj eqDr ckaM 2013-14 Hkkx I J`a[kyk 3 ch

41

8.41% vkbZvkbZ,Qlh,y 2024 yksd dj eqDr ckaM 2013-14 Hkkx II J`a[kyk 1 ,

dkohZ daI;qVj”ks;j izk- fy-

42

8.41%/8.66% vkbZvkbZ,Qlh,y 2024 yksd dj eqDr ckaM 2013-14 Hkkx II J`a[kyk 1 ch

43

8.48% vkbZvkbZ,Qlh,y 2029 yksd dj eqDr ckaM 2013-14 Hkkx II J`a[kyk 2 ,

44

8.48%/8.73% vkbZvkbZ,Qlh,y 2029 yksd dj eqDr ckaM 2013-14 Hkkx II J`a[kyk 2 ch

45

8.66% vkbZvkbZ,Qlh,y 2034 yksd dj eqDr ckaM 2013-14 Hkkx II J`a[kyk 3 ,

46

8.66%/8.91% vkbZvkbZ,Qlh,y 2034 yksd dj eqDr ckaM 2013-14 Hkkx II J`a[kyk 3 ch

47

8.16% vkbZvkbZ,Qlh,y 2023 yksd dj eqDr ckaM 2013-14 Hkkx III J`a[kyk 1 ,

dkohZ daI;qVj”ks;j izk- fy-

48

8.41%/8.16% vkbZvkbZ,Qlh,y 2023 yksd dj eqDr ckaM 2013-14 Hkkx III J`a[kyk 1 ch

49

8.55% vkbZvkbZ,Qlh,y 2023 yksd dj eqDr ckaM 2013-14 Hkkx III J`a[kyk 2 ,

50

8.80%/8.55% vkbZvkbZ,Qlh,y 2023 yksd dj eqDr ckaM 2013-14 Hkkx III J`a[kyk 2 ch

51

8.55% vkbZvkbZ,Qlh,y 2023 yksd dj eqDr ckaM 2013-14 Hkkx III J`a[kyk 3 ,

52

8.80%/8.55% vkbZvkbZ,Qlh,y 2023 yksd dj eqDr ckaM 2013-14 Hkkx III J`a[kyk 3 ch